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Configure › Now Assist for Workplace Service Delivery \(WSD\) › Workplace Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Install Now Assist for Workplace Service Delivery (WSD)

install and activate Now Assist for Workplace Service Delivery (WSD) from ServiceNow® Store.

Before you begin

The System Admin (admin) role is required to install the application.

Make sure that you have installed and configured the following dependent applications:

  • Now Assist for Platform (sn_genai_platform)
  • Workplace Reservation Management
  • Workplace Case Management
  • Workplace Visitor Management
  • Workplace Concierge

Role required: admin

Procedure

  1. Navigate to System Definition > Plugins.

    • For information about the plugin dependencies and plugin activation order, see Application information.
    • For information about the installation process, see Install Now Assist plugins.
    • Select Sync now to synchronize the plugins page with your freshly entitled store application.

  2. Search in the search bar for a Now Assist product.

    Search for Now Assist for Workplace Service Delivery (WSD) (sn_wsd_gen_ai).

  3. Install the plugin and return to your instance.

    Note: Installing Now Assist for Workplace Service Delivery (WSD) (sn_wsd_gen_ai) activates and installs the Now Assist for Platform (sn_genai_platform).