Supporting information for Now Assist for HRSD
Get a quick overview of the important information that is related to the Now Assist for HR Service Delivery (HRSD) application.
Supported versions
Now Assist for HRSD is supported starting with Vancouver Patch 2.
Supported language models
Use the Now LLM Service or any of the following supported third-party small or large language model with any Now Assist for HR Service Delivery (HRSD) skill or AI agent:
- Azure OpenAI
- AWS Anthropic
- Google Gemini
Supported user interfaces
The Now Assist for HRSD application includes the skills that are listed in the following table.
| Interface | Skill |
|---|---|
| Agent Workspace for HR Case Management | - Case summarization - Chat summarization - Resolution notes generation - Knowledge article generation - Sensitivity detection - Email reply recommendation |
| Core UI | - Case summarization - Knowledge article generation - Sensitivity detection |
Application information
Activate the Now Assist for HRSD store app (sn_hr_gen_ai) to use the chat, case, and resolution skills.
The Now Assist for HRSD application has the following dependencies:
- Human Resources Scoped App: Core (com.sn_hr_core)
- Now Assist Platform (com.sn.now.platform)
- NA-TD and NA-TA are dependent apps for NA-HR and should be installed for every NA-HR installation (talent-core: sn_egd_core and interview-scheduling sn_int_schedule)