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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Now Assist for HR Service Delivery (HRSD) integration with Enterprise Service Management Integrations Framework

Enable employees to complete actions in third-party Human Capital Management (HCM) systems with Now Assist Virtual Agent topics in Employee Center.

Now Assist for HRSD integration with Enterprise Service Management Integrations Framework provides:

Connection to external HCM systems such as Oracle, or Workday with bi-directional data flow. For example, when an employee applies leave through Now Assist in Virtual Agent, the leave gets reflected in the configured HCM system.
Provider-agnostic abstraction layer for easy set-up and maintenance of existing iHub integrations, when the provider ecosystem is likely to change.
- Easier way to switch service providers. For example, a company's payroll has been changed from one system to another. Though the underlying system has been modified, the Virtual Agent topic related to Payroll works as is.
- Allow different provider application for the same use case based on user country. For example, with the same Virtual Agent topic, an employee of one country sends a leave application to Oracle HCM while an employee of another country sends a leave application to Workday.
Graphical user interface (Integration Provider Mapping) to plugin integration services, single place to discover integration services, and grouping of related integration services.

Set up

Verify that the configuration steps are complete to use the Now Assist for HRSD Virtual Agent topics in Employee Center. For more details, see Now Assist for HRSD Virtual Agent topics.

Now Assist for HRSD Virtual Agent topics
Use the Now Assist Virtual Agent topics in Employee Center to place requests to the configured HCM system, for example, view details of your time-off balance.