Configure HR AI voice agents
Enable employees to complete tasks, resolve issues, and access information through a conversational experience.
Before you begin
Role required: sn_voice_aia.admin or sn_hr_voice_aia.admin
Install the following plugins:
- Now Assist for HR Service Delivery (HRSD) plugin [sn_hr_gen_ai]
- Now Assist Voice [sn_voice_aia]
- HR Voice AI Agents [sn_hr_voice_aia]
Procedure
Follow the steps to Create an AI voice assistant
Activate the HR AI voice agents.
Navigate to All > AI Agent Studio > Create and manage and select the AI agents tab.
Filter the agents by
Application is HR AI Voice Agents.
For more information on the HR-specific agents, see HR AI voice agents.
For the following AI voice agents, perform these additional configuration steps.
| AI agent | Steps |
|---|---|
| HR Case assistant |
|
| Employee Details Updater, Holiday Calendar, Retrieve Worker Profile, Time off Requester | 1. Install the Oracle plugins: - sn\_oracle\_hcm\_spk \(4.1.1 or later\) - sn\_hr\_oracle\_hcm \(1.0.10 or later\) - sn\_hr\_integr\_fw \(3.8.1 or later\) - sn\_hr\_oracle\_adv \(1.2.1 or later\) - com.glide.hub.integrations.enterprise 2. Follow the steps to Set up the Oracle HCM Cloud spoke |
What to do next
Test the execution of the HR AI Voice agents by calling the telephony number to verify that the agent functions the way you expect. For more information, see Test a voice assistant.
Assign roles to admins and users to grant them access to Voice features. See Components installed with voice.
Parent Topic:Configure Now Assist for HR Service Delivery (HRSD)
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