Predictive intelligence for Legal Service Delivery
The Predictive Intelligence for Legal Service Delivery uses machine-learning algorithms for the predicting Subcategory and Assignment group for legal requests.
Important: Starting with the Australia release, Predictive intelligence for Legal Service Delivery is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. There is no replacement for this plugin.
For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.
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Explore Predictive Intelligence for Legal Service Delivery
With Predictive Intelligence, you can train a model to predict a target value based on one or more input values. The Predictive Intelligence for Legal Service Delivery includes machine learning algorithms that predict the subcategory and assignment group for General Legal Requests and Ethics Complaints. You can create your own machine learning solution to meet your needs.- Configure Predictive Intelligence for Legal Service Delivery
Install and configure the Predictive Intelligence for Legal Service Delivery. - Use Predictive Intelligence for Legal Service Delivery
Use the Predictive Intelligence solution to predict and auto populate or view the suggestions for sub-category and assignment group. - Predictive Intelligence for Legal Service Delivery reference
Reference topics provide additional information about components installed, the lists and forms that you use in Predictive Intelligence for Legal Service Delivery reference.
Parent Topic:Integration of Legal Service Delivery with ServiceNow applications