Skip to content
Configure › Advanced work assignment for Legal Service Delivery › Integration with ServiceNow applications › Legal Service Delivery › Legal and Contract Operations › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate Advanced Work Assignment for Legal Service Delivery

You can activate the Advanced Work Assignment for Legal Service Delivery plugin (sn_lg_awa) for Legal Service Delivery if you have the admin role.

Before you begin

Advanced Work Assignment for Legal Service Delivery requires a separate subscription from the rest of the ServiceNow AI Platform.

To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain plugins are activated automatically. If a paid plugin isn't activated automatically, you can manually activate it from the All Applications list in your instance.

Note:

Before purchasing a subscription, you can evaluate the feature on a non-production instance without charge by requesting it from the Now Support Service Catalog.

Role required: admin

About this task

Roles are installed with Advanced Work Assignment for Legal Service Delivery:

For more information, see Components installed for Advanced Work Assignment for Legal Service Delivery reference.

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.

  2. Find the Advanced Work Assignment for Legal Service Delivery plugin (sn_lg_awa) using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

  3. Select Install to start the installation process.

    Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

    You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

What to do next

  • If you are going to use skill determination rules to map a skill to an legal request, activate Skills Management [com.snc.skills_management].

    Note: If you're using skill management, ensure you have the right subscription.

  • Configure live agent support for legal services. For more information, see Configure Virtual Agent conversation topics for legal services.