Triaging universal requests for legal investigation complaints

When employees observe and report an ethics violation or similar incident, the resulting universal requests are triaged for prioritization and resolution.

Due to the sensitivity of such cases, you can view and work on these universal requests for complaints based on the roles you've been assigned.

• Universal Request routing agent

  With the sn_uni_req.sensitiveinfo_agent role for handling sensitive requests, you can review and triage these universal requests.

• Legal fulfiller

  With the sn_lg_investigate.fulfiller role, you can create an ethics legal matter from the universal request.

• HR agent

  With the sn_hr_er.case_writer role, you can create a Report Misconduct HR case from the universal request.

• Create an ethics legal matter from a universal request
  Create an ethics legal matter from a universal request to get the Legal department's assistance in resolving the complaints.

Parent Topic:Managing complaint requests