Exploring Legal Investigations
Legal Investigations enables the Legal department to accept complaints and conduct detailed legal investigations by conducting interviews, gathering evidence, and preparing final reports and recommended actions.
Features
- Multi-channel intake process including Legal Service Portal, Employee Center portal, and Anonymous Report Center (ARC) portal.
- Option for submitting anonymous or named complaints.
- Intake form to gather detailed information about the incident, complaint type, involved parties, and incident date.
For interdepartmental transfer of complaints between Legal and HR departments, see Better together solution: Legal Investigations and HR Service Delivery Employee Relations.
Legal Investigations - workflow
The Legal Investigations workflow for submitting and handling complaints might progress as follows.
- Employee submits a complaint with details like complaint type, involved party, description, and date of the incident.
- Legal request fulfiller assesses the complaint and, if required, promotes it to a legal matter for detailed investigation.
- Matter fulfiller conducts the legal investigations that might include:
- Adding more involved parties as a witness, the subject or allegation, etc.
- Associating more allegations against any of the involved parties.
- Conducting interviews with the involved parties.
- Gathering evidences, documenting and storing them in the legal matter then in the legal matter.
- Matter fulfiller prepares final report and recommended actions.
- Matter fulfiller closes the legal matter and legal request as required.