Journey designer plan configuration approvers › Plan configuration components › Use › Journey designer › Employee Journey Management › HR Service Delivery › Employee Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Review and approve plan configuration changes

Approvers receive approval tasks to track reviewing, approving, and rejecting changes to a plan configuration.

Before you begin

Role required: assigned as approver for a plan configuration

About this task

Approver

Plan configuration approvers are assigned to a plan configuration by a ServiceNow administrator. Approvers are responsible for reviewing changes that were made by a plan configuration owner. An approver can choose to accept or reject the changes.
Owner (or co-owner)

Changes plan configuration, and publishes the changes which initiate the plan configuration approval workflow.

Procedure

From the Employee Center service portal, navigate to Journeys page.
Select My Tasks.

Find the Approve Request task that you want to approve or reject.

An approval request looks similar to this example.
```
Approve Request

Sales Employee Plan Configuration (Demo)

Due in 7 days
```
Review the changes.

Options

Description

Approve or Reject changes

Approve: Immediately publishes the changes.
Reject:

View comment added by the owner

Select the link to the plan configuration details.
Select the Activity tab.
Review the comments for any special instructions.
Select My Tasks to go back to the approval task, and Approve or Reject add the reason you’re rejecting the changes.

Note: Approving the changes immediately publishes the changes.

Select Reject.

**Note:** The changes in the request need only one approval to be published. Make sure you understand all the changes to the plan configuration.

The right pane includes the details of the approval. You can **Reject** or **Approve** the changes.

Parent Topic:Journey designer plan configuration approvers