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HR Administration › Configure › Case and Knowledge Management › HR Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Standard Ticket Page view for HR Service Delivery

Configure your HR services to use the Standard Ticket page to provide a consistent user experience for your employees.

You can configure the appearance of your ticket page layout (such as header and tabs) from Standard Ticket > Standard Ticket Configuration. For more information, see Configure custom HR services.

For new and restarted instances, the Standard Ticket page view is available by default. For upgraded instances, you must configure the page route map. For more information, see Enable the page route map.

After you have configured the HR services and have completed the page route mappings, your HR requests appear in the Standard Ticket page view in the following format:

When you enable expected resolution time (ETTR), you can see the estimated time for your request. For more information, see Estimated time to resolve HR cases.

  • Configure custom HR services
    Configure your custom HR services in the Standard Ticket page to provide consistent employee experience in the Portal.
  • Enable the page route map
    If you have upgraded your instance, redirect your HR ticket pages to the Standard Ticket page in Portal. View your HR requests in the Standard Ticket Page view.

Parent Topic:HR Administration