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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Performance Analytics for HR Service Delivery

HR Performance Analytics measures key performance indicators to track HR performance over time.

Activation information

HR Performance Analytics Scoped requires a separate premium subscription to the Performance Analytics application. Activate the:

Performance Analytics Premium for Human Resources Management [com.snc.pa.premium.hr] plugin.

Also, activate one or more of the following content packs:

  • Performance Analytics - Content Pack - Human Resources Scoped App [com.sn_hr_pa]
  • Performance Analytics - Content Pack - Human Resources Employee Document Management Scoped App [com.sn_hr_employee_files_pa]

To configure the Performance Analytics (PA) dashboard, assign the Performance Analytics Administrator [pa_admin] role to the HR Administrator [sn_hr_core.admin] role.

Note: Only the System Administrator [admin] can assign PA roles to employees.

See Performance Analytics roles.

Contact your account manager for more information.

  • Viewing HR Performance Analytics Scoped
    HR Performance Analytics for the scoped version of HR Service Delivery helps you align resources and systems to strategic objectives.
  • HR Performance Analytics Dashboards
    Platform Analytics Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

Parent Topic:Integration of HR Service Delivery with ServiceNow applications

Related topics

Performance Analytics