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Use › HR Service Delivery Advanced Integration with Workday › Integration of HR Service Delivery with third-party systems › HR Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Publish the VA topic template for legal name change

Publish the Workday Legal Name Change Template which contains an NLU model that recognizes and processes employee utterances, intentions (intents), and objects of, or contexts for, an action (entities).

Before you begin

Role required: sn_hr_workday.admin

Procedure

  1. Navigate to All > Collaboration > Virtual Agent > General Settings.

    Note: The Enable NLU model toggle switch must be enabled.

  2. Navigate to Collaboration > Virtual Agent > Designer.

  3. Select Workday Legal Name Change Template.

  4. Click Publish.

Parent Topic:Using HR Service Delivery Advanced Integration with Workday

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