Admin Workspace for Service Providers overview

HR Admin Service Provider is a consolidated view of customers service usage and consumption, which gives service provider admins the opportunity to make data driven decisions.

SP admins can perform the following functions:

View different aspects of the service consumption such as the number of services consumed per customer and the ticket volume per service.
View customer details including the number of services and HR users.
Access quick links related to daily work tasks such as domain and customer creations, and user management.
Access quick links for specific domain on the customer details page.

Note: SP Admin (sn_sp_admin_ws.admin) can access workspace and see a consolidated view of the demand and consumption of services offered to customers. This enables data driven decision making and access to portfolio level links.

Admin Workspace for Service Providers gives SP admins a centralized workspace to see a consolidated view of the demands and consumption of services offered to customers using KPIs.

Page	Description
Landing Page	Shows an overview of services, customer cases, customer details, breached SLAs, trends over time and includes customer data, KPIs and portfolio level useful links.
Client Details Page	Shows an overview of cases er service, breached SLAs, trends over time,. and includes client (domain) specific KPIs, contact details and useful links.

Note: If HR service list doesn't show on the client details page , you might need to add read ACL on sn_hr_core_service table for SP admin.

Feature	Description
Lexicon Taxonomy Name	Admin Workspace for Service Providers (SPs)
Release Vehicle	Store
PRB Management Group	Dev-App-HR
Does it support mobile interface	No
Plugin or scoped app	Scoped app
License requirement	Yes
On-Prem support	Yes
Link to troubleshooting	NA
Link to FAQ	NA
Domain seperation	Yes

Note: To see the KPIs, trends across all domains in the workspace dashboard for SP admin need to be in global domain.

Item	Description
Application \(UI\) Issues	If application \(UI\) issues occur, you can start by checking the builder for SP admin workspace and 2 controllers in the MSP Dashboard and the MSP Client Page.
Data Frequency Changes	Some data visualization components such as KPIs, trends, and indicator scorecards are collecting current month data and some aren't, which might cause some data to change.Note: It's recommended that you run indicator jobs at the start of the month and collect data for previous months only, not for the current month.

Table	Description
Domain (domain)	Has all the data about the domain, which is to pull domains and customer data.
Company (core_company)	Has all the data about the company and might have multiple companies associated with it. This pulls all points of contact in domain data.
HR Service (sn_hr_core_service)	Has all the service data and shows services about domains on the client details page.

Note: There is a plugin dependency on Domain Support - Domain Extensions Installer

Role	Description
SP Admin (sn_sp_admin_ws.admin)	SP Admins are scoped adminitrators for the application and can access workspace, dashboards, KPIs, indicators and portfolio level useful links.

ACLs	Description
Experience \(4 ACLs\)	- 2 ACLs for read/write for UX page access - 2 ACLs for read/write for UX route access.
SP Admin Read \(4 ACLs\)	- 1 ACL for sn\_hr\_core\_service - 1 ACL for report\_view - 1 ACL for sn\_hr\_core\_case table - 1 ACL for sp\_admin role.
Pa Tag Read \(2 ACLs\)	- 1 ACL for pa\_tag and pa\_m2m\_indicator\_tags table - 1 ACL for pa\_indicators\_breakdowns m2m table.
Execute \(1 ACL\)	1 ACL for data broker sn\_sp\_admin\_ws.MSPUtil

Note: ACLs are enforced access levels and only SP admins can access the application, workspace, and modules.

Page	Description
Service Provider	Primary controller that encapsulates all business logic for MSP dashboard features such as create or update KPI, data and links, which need to be shown on the MSP dashboard.
Service Provider Client	Controller that encapsulates all business logic for MSP dashboard client details page features such as create or update KPI, data and links, which need to be shown on the client details page.