HR Benchmarks KPIs
You can enable or disable a benchmark KPI, and customize KPI conditions. Integration with Performance Analytics provides daily data collection and drill down capabilities on KPI data.
| KPI | Description |
|---|---|
| Average age of closed onboarding cases | [[Summed duration of closed cases > Lifecycle Event Type.Event type = Onboarding]]/[[Number of closed HR Cases > Lifecycle Event Type.Event type = Onboarding]]/24 |
| Average age of closed cases for COE HR talent management | [[Summed duration of closed cases > COE = HR Talent Management Case]]/[[Number of closed HR Cases > COE = HR Talent Management Case]]/24 |
| Average age of closed cases for COE HR total rewards | [[Summed duration of closed cases > COE = HR Total Rewards Case]]/[[Number of closed HR Cases > COE = HR Total Rewards Case]]/24 |
| Average age of closed cases for COE HR workforce administration case | [[Summed duration of closed cases > COE = HR Workforce Administration Case]]/[[Number of closed HR Cases > COE = HR Workforce Administration Case]]/24 |
| % of HR cases resolved using KB articles | [[HR cases closed using a KB]]/[[Number of closed HR Cases]] * 100 |
| Average case survey score | HR.Case.Survey.Metric |
| Average age of open cases | [[Summed duration of open cases]]/[[Number of open cases]]/24 |
| Average age of closed cases | [[Summed duration of closed cases]]/[[Number of closed HR Cases]]/24 |