Now Assist for HR Service Delivery (HRSD) Virtual Agent topic mapping for Enterprise Service Management Integrations Framework
View the Virtual Agent topic-feature-service mapping for Now Assist for HR Service Delivery (HRSD) integration with Enterprise Service Management Integrations Framework.
| Virtual Agent Topic | Feature Name | Service Name |
|---|---|---|
| Look up Worker Profile | Worker Management | Get Worker |
| Manage Time Off | Leave Management | Time off balance |
| Create Time Off Request | ||
| Get Time Off Balance | Time Off Balance | |
| Get Holiday Calendar | Holiday Calendar | |
| Get Total Rewards | Benefits Management | Total Rewards |
| Lookup Benefit Enrollments | Get Benefits | |
| Get User Paychecks | Payroll Management | Get Paychecks |
| Lookup Feedback | Feedback Management | Get Feedback |
| Add Expense | Expense Management | Fetch Category and Currency |
| Add Expense | ||
| - Update Email Address - Update Address - Update Phone Number - Update Date of Birth - Update Blood Type | Human Capital Management | Update Personal Details |
| Worker Management | Get Worker |
Parent Topic:Enterprise Service Management Integrations Framework reference