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Standard Ticket Page view for HR Service Delivery › HR Administration › Configure › Case and Knowledge Management › HR Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Enable the page route map

If you have upgraded your instance, redirect your HR ticket pages to the Standard Ticket page in Portal. View your HR requests in the Standard Ticket Page view.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Service Portal > Page Route Maps.

  2. Create the page route map from hrm_ticket_page to standard_ticket.

Parent Topic:Standard Ticket Page view for HR Service Delivery