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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Document Templates

With the ServiceNow® Document Templates application, you can create HTML and PDF document templates to generate standard letters or documents. You can automate and simplify the process of filling, signing, and reviewing a document online.

  • Enable multiple participants to collaboratively work on a single document
    • Configure a document template.
    • Create specific tasks for specific participants such as sign, fill, or review.
    • Auto initiate tasks based on the order defined for the participants.
    • Notify participants about their assigned document tasks.
    • Preview the document at any stage during the information input process. Understand at what stage and with which participant is the action pending.
  • Generate a PDF document
    • Configure a document template.
    • Preview a document template and generate a PDF document from it.

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