View tasks of a third-party system

View tasks that are pulled from the third-party system into Enterprise Service Management Integrations Framework.

Before you begin

Role required: sn_hr_integr_fw.admin

Procedure

1. Navigate to All > Integrations Framework > Todos.

2. View details of tasks.

   Field	Description
   Integration todo ID	Unique identifier for the integration Todo.
   Todo description	Description of the Todo or task in the third-party system.
   Todo state	State of the Todo or task in ServiceNow system, such as Open or Closed.
   Active	Option indicating whether the Todo or task is active in the third-party system.
   Assigned to	User to whom the Todo or task is assigned.
   External Status	Status of the Todo or task in external system.
   Extension System	Option indicating the origin of Todo or task.
   Domain	Option indicating that domain separation is enabled for this table.
   Approving	Option to approve a document that is pulled from a ServiceNow system or a third-party system. On selecting this option, a window appears that allows you to specify a table and select a document from the table.

   Important:

   • By default, the Auto Flush data retention policy removes to-dos after seven days. If you do not want the to-dos to be removed from the table:
     1. Navigate to System Maintenance > Table Cleanup and select sn_hr_integr_fw_todo_inbound.
     2. To inactivate the retention policy, deselect the Active checkbox.
     3. To specify a different condition in the retention policy, add a script in the Condition field.
   • If you want use the Pulled Integration To-do table to pull to-dos or tasks from a third-party system, then you must create an implementation of this extension point: sn_hr_integr_fw.TodoTransformHelper.