Viewing ETTR predictions
View the examples of ETTR views across the journey of a case which indicates the estimated time to resolve based on the historical data.
Once you configure ETTR, you can see the HR Case Resolution Time option. See the Estimated time to resolve value from:
Employee portal view
Now Mobile view
Platform view for agent
Image omitted: ettr-agent-platform-view.png
Displays the estimated time to resolve the case for an agent on platform
Displays the estimated time to resolve the case for an agent on platform
- Agent workspace
Based on the configuration, the views may be different for your implementation.
Parent Topic:HR PIWB template: Recommend estimated time to resolve
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