Case and Knowledge Management › HR Service Delivery › Employee Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configuring Case and Knowledge Management

Install the plugin and configure features to enable HR agents to work on requests.

Using guided setup to implement Case and Knowledge Management

Guided setup provides a sequence of tasks that help you configure Case and Knowledge Management on your ServiceNow instance. To open guided setup for Case and Knowledge Management, navigate to HR Administration > Guided Setup.

For more information, see Guided setup for HR Service Delivery.