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Configure a service activity for an HR service › Configure an HR service › HR service configuration › HR services › HR Administration › Configure › Case and Knowledge Management › HR Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure a task

Configure a service activity that is a task.

Before you begin

Role required: sn_hr_core.admin

Procedure

  1. On the Service Activity form, set the Activity type field to Task.

  2. Fill in the fields on the form, as appropriate.

FieldDescription
Activity typeSet the value to Task.
Child task templateName of the child task template that the service activity is associated with.Note: The HR task template automatically populates fields on the HR task form when the task is generated. See Configure an HR task template for more information.
NameName of the service activity.
Parent HR serviceThis field is automatically set to the parent HR service.
Order

Order number for when the service activity is made available. Lower numbered service activities are made available before higher numbered service activities.Note:

  • The current service activity must be closed, completed, accepted, or rejected before the next service activity is made available.
  • Service activities with the same order number will be grouped and when there is an approval activity in the group, approval will execute first, followed by others.

  1. Click Submit or Update on the Service Activity form.

  2. Click Update on the HR Service form.

Parent Topic:Configure a service activity for an HR service