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Integrating with the Adobe Sign service › HR Integrations › Integration of HR Service Delivery with third-party systems › HR Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure an HR PDF document template for an adhoc document

If you are using the Adobe Sign integration, configure an HR PDF document template for each ad hoc document that you want to make available for signing.

Before you begin

Create the managed document that you want to make available for signing through the Adobe Sign system. See Managed Documents for more information.

Role required: sn_hr_core.admin

You can use an existing or create an HR PDF document template. You can add signers to the document with Mark Signatures, and then map each signature field to an appropriate user field in a table. As part of the Adobe Sign integration, you can also enable serial signing for documents that require multiple signers.

Procedure

  1. Navigate to All > HR Administration > Document Templates.

  2. Select New or open a record.

    Note: If you are creating a record, make sure to select PDF Document Template.

  3. On the PDF Document Template form, set the Template type field to HR PDF Templates.

Image omitted: hr-pdf-document-template-for-adhoc.png
Set the Template type field to HR PDF Templates.
  1. Fill in the fields on the form, as appropriate.
FieldDescription
NameName of the HR document template.
TableHR table that the HR document template is associated with.
Document typeDocument type that the HR document template is categorized under.
ActiveOption to activate the HR document template for use.
Template typeSet the value to `HR PDF Templates`.
Document revisionSelect the adhoc template to use.
HR criteriaDefines the conditions that the subject person of an HR case must meet for an HR agent to be able to access the HR document template on their behalf.Note: When defining conditions like case sensitivity or null values, see API GlideFilter - Scoped, Global.

  1. Right-click on the form header and select Save.

    The PDF Template Mappings section is displayed.

  2. Configure and upload a PDF template as required.

    Note: For more information, see Configure a PDF document template.

    You can add signers to the document with Mark Signatures, and then map each signature field to an appropriate user field in a table. You can also parse the PDF to map document fields to corresponding table fields to auto-populate the document when it is generated for signing.

    Note: The positioning of Mark Signatures is not used, and the integration allows the signer to sign anywhere in the document.

  3. If you want to enable serial signing for documents that require multiple signers, assign the signing order for each signature field in the PDF Template Mappings section.

    If the Signing order column is not visible, select the gear icon to personalize the list columns. Add the Signing order field to the Selected column.

    Note:

    • The Signing order field remains empty in case of parallel signing.
    • Confirm that the Field name of Document field type Signature is specified as Participant1, Participant2, Participant3, and so on.
    • Verify that the signing order of the first participant is lesser than the signing order of the second participant.
    • Select Update.

Parent Topic:Integrating with the Adobe Sign service