Setting up the Anonymous Report Center
Activate and set up the Anonymous Report Center (ARC) to provide your employees a way to report misconduct complaints anonymously to the agent.
- Install and activate the Anonymous Report Center (com.sn_anonymous_report_center) plugin: Activate the Anonymous Report Center.
- Navigate to Anonymous Report Center > Properties to configure the following system properties:
| Field | Description |
|---|---|
| Secret key length | Length of the auto-generated secret key used to retrieve anonymously submitted reports. After a report is submitted, the system generates a secret key that allows the reporter to track case progress, view updates, and respond to follow-up questions. Without this key, the reporter cannot access their submission. The minimum key length is 14. |
| Enable Google reCaptcha V2 on Anonymous case creation | please configure on Google and set these properties: google.captcha.secret, google.captcha.site_key (sn_anon_rc.arc.captcha.google.enabled): You can enable Google reCAPTCHA V2 for anonymous case creation. Google reCAPTCHA V2 verifies if an interaction is legitimate and the complaint was created by a person. For more information, see Google reCAPTCHA.Note: If you decide to use Google reCAPTCHA V2, you must define the following Google reCAPTCHA V2 properties:
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| Allow anonymous user access to the anonymously created cases using secret key | Controls whether the system generates a secret key upon report submission, enabling reporters to return to their case to track progress, view updates, and respond to follow-up questions. If disabled, reporters will not be able to access their submitted case after initial submission. |
- Give employees access to the Anonymous Report Center by adding the catalog items to the Employee Center: Add ARC catalog items to the Employee Center