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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate HR Service Delivery for mobile

Activate the HR Service Delivery for mobile plugin (sn_hr_mobile) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

Before you begin

Role required: admin

About this task

HR Service Delivery for mobile activates these related plugins if they are not already active:

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.

  2. Find the plugin using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

  3. Select Install to start the installation process.

    Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

    You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

  4. Components installed with Now Mobile for HR Service Delivery
    Several types of components install with the activation of the Now Mobile for HR Service Delivery plugin, including tables and user roles.

  5. Configurations for the Now Mobile app for HR Service Delivery
    Configure options for the Now Mobile app for HR Service Delivery.

Parent Topic:HR Service Delivery for mobile