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Manage incidents and observations › Manage › Health and Safety Incident Management › Health and Safety › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a return to work case from an injury or illness

If an employee is returning to work after an injury or illness, create a return to work case to assess the employee's capability to work before they return.

Before you begin

Ensure that the following conditions are met:

Role required: sn_ohs_im.manager, sn_ohs_im.agent, or sn_ohs_im.operations_manager, and sn_hs_cm.case_manager

Procedure

  1. Navigate to All > Health and Safety > Health and Safety Workspace.

  2. Select the incident management icon (

Image omitted: list-icon-hs.png
Incident Management icon.\) and navigate to the **Lists** tab.
  1. Open an injury and illness record to add the return to work case to.
OptionSteps
From a safety incident
  1. In the Safety Incidents list, select All.
  2. In the list, select the incident that contains the injury and illness report to add the return to work case to.
  3. Select the Report an incident tab to open the playbook.
  4. In the Add injury and illness activity, select the injury and illness report to add the case to.
From an injury and illness list
  1. In the Injury / illnesses list, open the list.
  2. In the list, open the injury and illness report that you want to add the return to work case to.
  1. Select Create RTW case and then select Confirm.

Result

  • The return to work case is created and added to the RTW case record field on the injury form. For more information, see Injury and illness fields.
  • The injury and illness record is auto-populated in the Injury and illness tab of the return to work case. For more information, see Health and Safety case.

Parent Topic:Managing Health and Safety incidents and observations