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Request-based chat access for a guest user › Integration for Employee Experience › Setup for integrating self-configured apps › Setup the Servicenow instance › Integrating ServiceNow with Microsoft Teams and Microsoft 365 › ServiceNow for Microsoft Teams and Microsoft 365 › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Enable authentication of guest users

Verify and update application registry values to authenticate guest users in the Microsoft Teams application to start and import chats for a self-configured app.

Before you begin

Role required: oauth_admin

Procedure

  1. Navigate to All > System OAuth > Application Registry.

  2. Select the Microsoft Teams Chat Single Tenant application registry.

  3. On the form, verify and update the fields.

  1. Select Save.

  2. Navigate to ServiceNow for Microsoft Teams > Properties.

  3. Select the option Set this property to true to use integration hub action for Start Chat / Import chat flows.

  4. Select Save.

  5. Repeat this procedure for the Microsoft Teams Chat App Permission ST application registry.

Parent Topic:Request-based chat access for a guest user

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FieldDescription
NameName to identify the record. For example, Microsoft Teams Chat self-configured app, Microsoft Teams Chat App Permission ST, and so on.
Client IDApplication ID created in the Microsoft Azure portal.
Client SecretPassword generated during the app creation process in ServiceNow for Microsoft Teams.
Authorization URLAuthorization URL that includes the tenant ID that was generated during the creation of your app in ServiceNow for Microsoft Teams in the following format: `https://login.microsoftonline.com//oauth2/v2.0/authorize`
Token URLToken URL that includes the tenant ID of your app that was generated during creation in ServiceNow for Microsoft Teams in the following format: `https://login.microsoftonline.com//oauth2/v2.0/token`
Redirect URLRedirect the URL that includes your ServiceNow for Microsoft Teams instance URL in the following format: https://<instanceURL>/oauth\_redirect.do