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Integration for Employee Experience › Setup for integrating self-configured apps › Setup the Servicenow instance › Integrating ServiceNow with Microsoft Teams and Microsoft 365 › ServiceNow for Microsoft Teams and Microsoft 365 › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Update the app ID in the ServiceNow instance

Update the ServiceNow for Teams app ID from the Microsoft Teams admin center in your ServiceNow instance.

Before you begin

Role required: admin

Procedure

  1. Log in to the Microsoft Teams admin center.

  2. Navigate to Teams apps > Manage apps.

  3. Select the ServiceNow for Teams app.

  4. Copy the App ID value.

Image omitted: sn-ms-teams-app-id-value.png
ServiceNow for Teams app ID value

  1. In your ServiceNow instance, search for sys_properties.list.

  2. Select the sn_now_azure.teams_installed_app_id property.

Image omitted: edit-record.png
Edit the entry
  1. Update the App ID value, then select Update.
Image omitted: update-app-id-value.png
Update the app id value

Parent Topic:Setup for integrating self-configured apps with Microsoft Teams for Employee Experience