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Unfurl the web links in Microsoft Teams chat › IT Service Management integration › Microsoft Teams Integration for Employee Experience › Configure › ServiceNow for Microsoft Teams and Microsoft 365 › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Enable link unfurling

Enable link unfurling in the manifest file to preview the content of the link shared in the chat conversations.

Before you begin

Role required: admin

Procedure

  1. Create and download manifest file.

    Enable the link unfurling option in the Generic info tab while creating the manifest file.

    For more information, see Create and download the manifest file for pre-published apps.

  2. Update the value of the ServiceNow for Teams app ID from Microsoft Teams admin center in your ServiceNow instance.

    For more information, see Update the app ID in the ServiceNow instance.

Parent Topic:Unfurl the web links in Microsoft Teams chat