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Customize UI actions for IT Service Management with Microsoft Teams › IT Service Management integration › Customize Integrations for Employee Experience › Manage › ServiceNow for Microsoft Teams and Microsoft 365 › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Customize Start Microsoft Teams chat UI action

Enables you to extend the Start Microsoft Teams chat UI actions to the tables you require.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > ServiceNow for Microsoft 365 > UI Actions.

  2. Open the existing Start Microsoft Teams chat UI action in a new window.

  3. Click New.

  4. On the UI action form, fill the fields:

FieldDescription
NameName of the UI action. Ex: Start Microsoft Teams chat
TableTable to which the Start Microsoft Teams chat UI action is to be available
Form buttonCheck this box
Show insertClear this box
ClientCheck this box
List v3 CompatibleCheck this box
OnclickType `initChatWithGroup()`
ConditionCopy and paste the condition of the existing Start Microsoft Teams chat. Modify the column name as required.
ScriptCopy and paste the script of the existing Start Microsoft Teams chat. Modify the column name as required.
Workspace Form ButtonCheck this box.Copy and paste the Workspace Client Scriptof the existing Start Microsoft Teams chat. Modify the column name as required.
  1. Click Submit.

Parent Topic:Customize UI actions for IT Service Management with Microsoft Teams