ServiceNow for Zoom
The ServiceNow® integrations with Zoom helps you create a better, more connected experience for users. Employees get seamless self-service without having to leave the Zoom client, and agents can resolve cases faster using Zoom chat, video, and telephony tools.
Key features
ServiceNow for Zoom includes the following integrations for various use cases.
| Objective | Requirements | Capabilities |
|---|---|---|
| Use ServiceNow Virtual Agent with Zoom Team Chat | - IT Service Management Pro and above - HR Service Delivery Pro and above To implement ServiceNow Virtual Agent with Zoom, see Using the Now Virtual Agent app. | - Enabling ServiceNow Virtual Agent on Zoom provides access to all Virtual Agent capabilities directly via Zoom Team Chat. - Supports Virtual Agent features such as designer controls for creating conversations, sending notifications, and providing AI Search results. - Enables employees to view and act on actionable notifications. |
| Enhance employee experience by integrating Employee Center with the Zoom application | Available to all customers using the Employee Center. To access Employee Center in the Zoom application, see Employee Center for Zoom. | Embedding Employee Center within Zoom enables employees to access the portal without leaving the Zoom client. |
| Improve agent productivity by integrating ServiceNow with Zoom Team Chat | Pre-integrated with IT Service Management. Can also be integrated with HR Service Delivery and other Enterprise Service Management applications. Collaboration services. For information about Collaboration services, see Collaboration services. | - Enables agents to initiate a Zoom chat with an employee from a ticket and then import the chat transcript back to the ticket as a comment. - Enables employees with specific permissions to view Zoom chats from a task record. |
| Enable agents to collaborate on tickets with Zoom Meetings | Notify plugin To implement Notify connector for Zoom, see Notify Zoom connector. | Expanding Notify with a Notify Zoom Connector enables agents to manage and initiate a Zoom meeting directly from a ticket. |
| Build custom integrations | For information about building custom integrations, see Zoom spoke. | Create custom integrations using Zoom spoke. |