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Exploring Collaboration services for Zoom › ServiceNow for Zoom › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Collaboration services for Zoom Team Chat

Collaboration services for Zoom helps employees to interact with agents and resolve their IT-related issues from within  the Zoom application.

Collaboration services for Zoom offers the following capabilities:

  • Allows agents and employees to collaborate to resolve a ticket.
  • Enables agents to initiate a Zoom Team Chat with an employee from a task record.
  • Enables agents to import the Zoom Team Chat transcript back to the task record as a comment.
  • Enables employees with specific permissions to view Zoom Team Chat from a task record.

Parent Topic:Exploring Collaboration services for Zoom