Setup for integrating self-configured apps with Microsoft Teams

Prepare your environment to set up and configure ServiceNow for Microsoft Teams integrations using the self-configured app.

• Setup for integrating self-configured apps with Microsoft Teams for Employee Experience
  Set up self-configured apps to integrate with IT, HR, and Universal Request through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.
• Setup for integrating self-configured apps with Microsoft Teams for Agent Experience
  Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Microsoft Teams self-configured app environment.

Parent Topic:Setting up the ServiceNow instance for Microsoft Teams integration