Use Notify connector for Microsoft Teams with task records

Notify connector for Microsoft Teams enables you to initiate conference calls from task records such as incidents, problems, or change requests.

Parent Topic:Use Notify connector for Microsoft Teams

Start and manage a conference call from a task record

Make a conference call from a task record such as an incident, problem record, or change request in Microsoft Teams.

Before you begin

Role required: itil, notify_view

Procedure

1. Navigate to any task record, such as an incident, problem, or change request.

2. Click the Start conference call related link.

3. In the dialog box, select the participants for the conference.

   All users from the User Contacts list in the task record are in the recommended section by default. The user who initiates the conference call is added to the selected list of participants.

4. After you finalize the participant list, click Start.

   A notification is sent to all the users in Microsoft Teams that a call has been initiated. Each user can accept the call to join the conference call.

   The host can view the users who have answered the call in Microsoft Teams.

5. Do one of the following activities.

   Option	Action
   Add participants	Click the Manage Conference Calls related link, and select Add Participants.
   End the conference call	Click the Manage Conference Calls related link, and selecting End Conference Call