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Employee actions › Use ITSM and HRSD integrations with Microsoft Teams › Use Microsoft Teams integration for Employee Experience › Use › ServiceNow for Microsoft Teams and Microsoft 365 › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View informational notifications

View the notifications that are sent during specific events in a ticket life cycle. These notifications are sent to the requester associated with the ticket.

Before you begin

Role required: user

About this task

The following informational notifications are included with ServiceNow for Microsoft Teams application:

  • Incident resolved
  • Incident state update
  • Requested item complete
  • Requested item approved
  • Request item rejected
  • Request item update

Procedure

  1. Launch Microsoft Teams application.

  2. Click Activity.

  3. View the list of notifications feeds for:

    • Incident
    • HR case
    • Change request
    • Requested item
    • Click the notification to view the details.
Image omitted: non-action-notification-2.png
Non-actionable notification

Parent Topic:Employee actions