Install HR Service Delivery integration with Microsoft Teams application
Install the HR Service Delivery integration with Microsoft Teams application to integrate with ServiceNow instance for the collaboration between the agents and employees.
Before you begin
Role required: admin
Note: If you install HR Service Delivery integration with Microsoft Teams app, you don’t need to download Conversational Integration with Microsoft Teams separately.
Procedure
Navigate to System Application > All Available Applications > All.
In the search field, enter
HR Service Delivery for Microsoft 365.You can search for the application by its name or ID. If you cannot find an application, visit the ServiceNow app store to view HR Service Delivery for Microsoft 365. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Click Install.
Note: All the dependent plug-ins are automatically installed in this process.
What to do next
You must also install the following update sets from the app store for HR Service Delivery for Microsoft 365:
- human_resources_integrations_rca_records
- human_resources_service_portal_rca_records
- human_resources_lifecycle_events_rca_records
- human_resources_core_rca_records
- content_automation_rca_records
- document_templates_rca_records.xml
- fix_script_start_chat_field_decorator_HR
All the Restricted Caller Access(RCA) privileges are displayed in Application Restricted Caller Access Privileges list.
Download and execute the fix_script_start_chat_field_decorator_HR to display the field decorator in the ticket to initiate a chat with the requester.
- Verify Application Restricted Caller Access (RCA) Privileges
Verify that there are no duplicate entries in the Restricted Caller Access (RCA) records before uploading an RCA data set to fix the configuration issues. - Import Update set from XML and install fix script
Import update set from XML to provide cross-scope access to HR Service Delivery applications and run fix script to display field decorator in the ticket.
Parent Topic:Plan your installation