Request-based chat - Start and import chat from Workspace

Initiate a conversation with the requester to resolve the ticket.

• Request-based chat - Start and import chat from field decorator
  Interact with a requester in Microsoft Teams for an issue related to an incident, request item, change request, and a catalog task ticket to quickly resolve the ticket.
• Request-based chat - Start and import chat from Start Microsoft Teams chat action
  Interact with a requester in Microsoft Teams from the workspace to quickly resolve the ticket.
• Import messages from Agent Workspace
  You can import the conversation with a user from the agent workspace and append them in the Comments to store all the important messages in the ServiceNow.

Parent Topic:Agent actions