Use Guided Self-Service

Use the Guided Self-Service experience to self-serve, leading to improved productivity, and operational efficiencies for the organization.​

With an in-context visual way to navigate the complex work scenarios, you can enhance productivity, engagement, and contribute to the overall organizational efficiency.

• Self-serve with easy access to information, processes, and resolutions for day-to-day work.
• Discover and use the available GSS process from the search.
• Navigate to the right article or catalog form through a visual QnA experience.
• Access information, services, and technology intuitively​.

As an employee, you can select options, view or modify the choices, restart activities, and start entire playbook all over again. Here is the intuitive step-by-step flow for the use cases.

• Start afresh with context when you return to a partially completed GSS flow.
• Ensure you complete the entire GSS flow in one-go.
• Go back, resume, view, and revise your selections.
• Access a catalog or a KB article based on your permissions.

Note: Your incomplete selections are cancelled daily by a schedule job.

Here is the intuitive step-by-step flow for the use cases.

For more information, see Guided Self-Service in Employee Center.

Parent Topic:Using Employee Center

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