Employee Slate announcement form
Field descriptions for creating and configuring Employee Slate announcements.
Announcement details
To create an announcement, see Create an announcement.
| Field | Description |
|---|---|
| Headline | Short title that appears in the Employee Comms widget and in any chat promotion. |
| Body copy | Supporting text displayed when an employee opens the announcement. |
| Image | Thumbnail image with an adjustable focal point. The focal point controls how the image renders correctly across widget aspect ratios. |
| Focal point | Positioning coordinates for the image focal point. You can set this by selecting and dragging within the image preview or entering precise coordinates. |
| Link | Link to a knowledge article, catalog item, or external URL. The ServiceNow reusable links table manages links. |
| Link label | Label text for the link. This appears in accessibility contexts and promotional channels but not in the main widget display. |
| Link target | Specifies whether the link opens in the current tab or a new tab. |
| Content priority | Priority level that controls ordering in the widget carousel. Options include Critical, High, Medium, and Low. Priority combines with freshness to determine display order. |
| Start date | Start date for the announcement visibility. |
| Start time | Time to make the announcement visible on the start date. |
| End date | Date when the announcement stops being visible. |
| End time | Time when the announcement stops being visible on the end date. |
| Audience | Audience targeting for the announcement. When no audience is set, the user criteria on the linked knowledge article or catalog item apply. |
| Chat promotion | Selected to promote the announcement through configured chat channels such as Microsoft Teams.Note: For chat promotion, verify that the channel is integrated with Virtual Agent and channel notification is enabled. |
| Promotion title | Title text for chat promotion. This field appears only when chat promotion is selected. |
| Promotion body | Body text for chat promotion. This field appears only when chat promotion is selected. |
| Promotion schedule | Date and time when the chat promotion is sent. This can be independent of the publishing window. |
Content priority levels
To create an announcement through chat, see Conversational authoring for announcements.
| Priority level | Behavior |
|---|---|
| Critical | Highest priority level. Critical announcements appear first in the carousel, but newer high-priority content can still appear ahead of older critical content. |
| High | High priority level. Balances with content freshness to determine position in the carousel. |
| Medium | Default priority level for announcements created from existing content. |
| Low | Lowest priority level. Low-priority announcements typically appear later in the carousel unless they are very recent. |