Moveworks chatbot configuration fields
Field reference for the Moveworks web chatbot record and the internal setup record that Employee Slate for Moveworks uses.
chatbot record fields
| Field | Description |
|---|---|
| Channel | Set to Moveworks web chat for the Employee Slate surface. |
| Selected connector | Set to Moveworks web chat. |
| Bot ID | Enter 1234. The Moveworks Setup application replaces this placeholder with a randomized numerical value after you save the record. |
| Bot name | Unique identifier for the chatbot. The recommended pattern is <org-name>-employee-slate-web-chat. |
| Bot friendly name | Customer-facing display name for the assistant. The default placeholder is Moveworks Assistant. |
| Channel configuration | Set to Moveworks web chat bars. The system generates this value automatically when you save the record. |
| Surface | Set to Unified Front Door. This value is required so that Employee Slate renders the chatbot. |
| File attachment | Turn on this control so that employees can attach files in the Moveworks chat. |
Internal setup fields
| Field | Description |
|---|---|
| Chatbot | The chatbot record that this internal setup applies to. |
| User Inbox | Turn on this control to activate the notifications experience for the chatbot. |
| Connector | Select the ServiceNow connector that replicates ServiceNow users into the Moveworks identity roster. The default label is snow. |
| Trusted issuer | Enter the ServiceNow instance URL. The trusted issuer lets Employee Slate and the Moveworks assistant authenticate. Add multiple trusted issuers if you deploy the same chatbot across multiple ServiceNow instances. |
| Universal Assistance suggested prompts | Enter up to four suggested prompts on the Employee Slate home page. The Moveworks Setup application enforces a character limit on each prompt. |
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