Employee actions

Respond to the approval notifications and the comments against the service-related tickets.

Actionable notifications sent through Virtual Agent in Microsoft Teams. You can:

• Accept or reject approvals in response to an actionable notification

• Respond to a comment from an agent in an actionable notification

• Link ServiceNow user account to Microsoft Teams application for Virtual Agent
  Link your ServiceNow account to an Microsoft Teams application to access the non-public Virtual Agent topics that use ServiceNow records.

• Unlink your ServiceNow user account from Microsoft Teams for Virtual Agent
  Unlinking your account from Microsoft Teams to deactivate the association between your ServiceNow account and the Microsoft Teams application.
• View informational notifications
  View the notifications that are sent during specific events in a ticket life cycle. These notifications are sent to the requester associated with the ticket.
• Approve or reject requests from Microsoft Teams
  Approve or reject requests by using the approval notification in Microsoft Teams.
• Respond to a comment in a notification
  A comment in the activity stream generates a notification to which the user can respond directly, without leaving Microsoft Teams.
• View notifications for a major incident
  View the notifications that are sent during specific events in a major incident. These notifications are sent to all the stakeholders associated with the major incident.
• Employee Center dashboard
  Use the Employee Center dashboard from Microsoft Teams to view the widgets that show pending tasks, requests, and the internal company announcements.
• Access a Microsoft Teams chat in Employee Center
  Access a ticket's Microsoft Teams chat in the Employee Center.
• Manage approvals from Microsoft Teams
  Manage Concur expense approvals using Virtual Agent actionable notifications in Microsoft Teams to resolve the approval directly in the Virtual Agent conversation without involving a live agent.

Parent Topic:Use ITSM and HRSD integrations with Microsoft Teams