Smart prioritization

Smart prioritization uses a numeric priority score to automatically rank AI content, such as Employee Hub and AIUX Portal content types, for each content schedule.

Overview of Smart prioritization

The Smart prioritization score governs the sequence in which content is presented to users. This score is generated, recorded, and administered exclusively by the system; content managers aren't responsible for assigning it manually.

How Smart prioritization works

The score priority is based on the combination of the following factors:

Note: The content author sets this on the content record, choosing from four available options.

• Low is the lowest priority boost
• Medium is the default value for new content
• High is the higher priority boost
• Critical is the highest priority boost

Note: Because other configurable factors exist, a higher priority doesn't result in a higher score, though it typically does.

Freshness

Freshness indicates current content availability. A content item attains maximum freshness on its publication date, with the score decreasing linearly to zero over a specified period (default: 30 days). Once this period has passed, freshness no longer contributes to the overall score. Consequently, newly published content receives a temporary ranking advantage that diminishes as time progresses.

Order

The manual Order field within a content schedule determines ranking, with lower order values resulting in higher priority (for example, content set to order = 1 will be ranked before content at order = 100). This criterion is applicable only when the Order Override system property is deactivated.

Note: By default, Order is still the biggest factor because it contributes to 90% of the score, but this is configurable. Per-content-type configuration (sn_cd_prioritization_config). Property is readable by sn_cd.content_manager role and writable by sn_cd.content_admin role.

Note: If no configuration record exists for a given content type, the system falls back to the defaults shown before. The priority score is updated automatically.