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Integration for Employee Experience › Setup for integrating pre-published apps › Setup the Servicenow instance › Integrating ServiceNow with Microsoft Teams and Microsoft 365 › ServiceNow for Microsoft Teams and Microsoft 365 › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Enable connecting to meetings from Microsoft Teams

Create the OIDC provider configuration record that enables users to connect to meetings in the Microsoft Teams application.

Before you begin

Ensure that you install the Azure apps in your environment.

Role required: oauth_admin

About this task

This step is only required if the upn is different from the email ID.

Procedure

  1. Navigate to All > System OAuth > Application Registry.

  2. Select the OIDC record in the format Azure AD – sso -<tenantname> where <tenantname> is the name of your tenant.

  3. Review the OAuth OIDC Provider Configuration entry.

    Note: This field is applicable for records of the type External OIDC Provider.

Image omitted: preview-oauth-oidc.png
Preview OIDC provider configuration

  1. Select Open Record.

  2. In the User Claim field, enter email.

  3. Select Update.

Parent Topic:Setup for integrating pre-published apps with Microsoft Teams for Employee Experience