Customize the Zoom chat form
Customize the chat form for additional ServiceNow® Collaboration services tables by creating a chat configuration.
Before you begin
Role required: admin
Procedure
Navigate to All > Collaboration Services > Zoom > Chat Configuration.
Click **Default ** to view the default base system configuration.
Navigate to All > Collaboration Services > Zoom > Chat Configuration.
Create a new chat configuration Select New.
On the form, fill in the fields.
| Field | Description |
|---|---|
| Name | Value for the configuration. |
| Order | Order of the configuration. You can define multiple chat configurations for a single table. The system executes the query based on the descending order. |
| Active | Option to activate the configuration. Select the check box to activate the configuration. |
| Messaging Type | Option to select the messaging platform. |
| Default | Option to keep the configuration as default. Note: You cannot define multiple default values for chat configuration. |
| Auto Import | Option to automatically import the chat. Select the check box to automatically import the chat. |
| Table | Option to select specific chat feature for a table. |
| Inherit | Extend and apply to the configuration to the child tables. |
| Conditions | Option to define a condition for a chat for customizations. |
| Enable opening message | Option to provide a text message that displays to the user when the agent initiates a chat. |
| Opening message | Option to enable a text message that displays to the user when the agent initiates a chat. This field is enabled only if the Enable opening message option is selected. |
Select Submit.
The defined chat configuration defined is applicable only for the selected table. You can extend the chat configuration to other tables by creating another chat configuration record.
Parent Topic:Chat-specific configuration for Collaboration services for Zoom