Create or modify a request filter
Create or modify a request filter for the requests page in the Employee Center.
Before you begin
Role required: sn_hr_sp.esc_admin
Each request filter is associated with a table that is an extension of the Task [task] table. You can use a condition builder to specify the conditions that a request must meet for it to appear on the user's requests page. You can also associate the request filter with a ticket page.
Procedure
Navigate to All > Service Catalog > Catalog Administration > My Request Filter.
Click New or open a record.
Fill in the fields on the form.
| Field | Description |
|---|---|
| Short Description | Description of the request filter. |
| Table Name | Name of the table that the request filter is associated with.Note: The table must be an extension of the Task [task] table. |
| Active | Check box to activate the request filter for use. |
| Applies to | Select one of the following:- Desktop - Service Portal - Desktop/Service Portal - Mobile |
| Filter | Conditions that a request must meet to appear on the requests page in the Employee Center.When defining conditions like case sensitivity or null values, see APIGlideFilter - Scoped, Global. Note: The conditions available to use are dependent on the table you select. |
| Portal page | Ticket page that the request filter is associated with. |
- Click Submit or Update.