Skip to content
Employee actions › Use ITSM and HRSD integrations with Microsoft Teams › Use Microsoft Teams integration for Employee Experience › Use › ServiceNow for Microsoft Teams and Microsoft 365 › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Respond to a comment in a notification

A comment in the activity stream generates a notification to which the user can respond directly, without leaving Microsoft Teams.

Before you begin

Role required: user

About this task

If the user needs to take an additional action, such as attaching a document, they must click View Ticket Details to go to the ticket in a Service Portal.

Procedure

  1. Launch Microsoft Teams application.

  2. Click Activity.

  3. View the list of notifications feeds for:

    • Incident
    • HR case
    • Change request
    • Requested item
    • Click the notification to view the details.
Image omitted: comment-notification.png
Comment in the notification

  1. Click Send reply.

  2. Enter your comment.

  3. Click Send.

  4. Click View ticket details to view the complete details of the ticket.

Parent Topic:Employee actions