Setup for integrating pre-published apps with Microsoft Teams for Employee Experience

Set up pre-published apps to integrate with IT, HR, and Universal Request through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.

• Connect your ServiceNow instance to your Microsoft Teams tenant
  Connect your ServiceNow instance to your Microsoft Teams tenant to enable users to create their requests from within Microsoft Teams.
• Grant permissions to required Microsoft Azure apps
  Authorize the required pre-published apps to enable your ServiceNow instance to make API calls to Microsoft Azure to enable ServiceNow for Teams application workflows.
• Enable connecting to meetings from Microsoft Teams
  Create the OIDC provider configuration record that enables users to connect to meetings in the Microsoft Teams application.
• Change tenant to configure pre-published apps
  Change the tenant to use pre-published apps in your environment.
• Create and download the manifest file for pre-published apps
  Create and download the ServiceNow for Microsoft Teams manifest file from your instance to enable Microsoft Teams to use the ServiceNow for Teams app.
• Upload manifest file in Microsoft Teams
  Upload the manifest file in Microsoft Teams to integrate Microsoft Teams with your ServiceNow instance.
• Update the app ID in the ServiceNow instance
  Update the ServiceNow for Teams app ID from the Microsoft Teams admin center in your ServiceNow instance.
• Disable the Now Virtual Agent
  Disable the Now Virtual Agent app to avoid duplicate notifications from Microsoft Teams when you install and integrate ServiceNow for Microsoft Teams with your ServiceNow instance.
• Translate the Microsoft Teams manifest file
  ServiceNow for Microsoft Teams supports localization to multiple languages, using UTF-8 for international characters.
• Request-based chat access for a guest user
  Request-based pre-published app chat access enables a guest user to start and import chats in a single ServiceNow® for Microsoft Teams instance.
• User Presence Indicator
  User presence indicator helps the agents to know the status of the users in Microsoft Teams before the agent can initiate a chat using Microsoft Teams.
• Sending notifications to employees using Microsoft Teams
  Integrate Microsoft Teams with the Employee Center to enable content managers to send notifications to employees through Microsoft Teams.

Parent Topic:Setup for integrating pre-published apps with Microsoft Teams