Manage Microsoft Teams integration for Employee Experience

It offers help for employees to resolve their IT, HR, and UR related issues through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.

• Customize IT Service Management integration with ServiceNow
  Customize the features in your instance to meet your organization needs.
• Customize HR Service Delivery integration with Microsoft Teams
  Customize the features in your instance to meet your organization needs.
• Customize UI actions for Universal Request integration with Microsoft Teams
  Customize the UI actions and extend them to the tables that you require. The UniversalRequestMSTeamsUtils script include controls the visibility of the UI actions.

Parent Topic:Managing ServiceNow for Microsoft Teams and Microsoft 365