Configuring Microsoft Teams integration for Employee Experience

Offers help for employees to resolve their IT, HR, and UR related issues through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.

• Configure IT Service Management integration with Microsoft Teams
  Complete the procedures outlined to configure IT Service Management integration with Microsoft Teams.
• Configure HR Service Delivery integration with Microsoft Teams
  Complete the following procedures to configure the HR Service Delivery integration with Microsoft Teams.
• Configure Universal Request integration with Microsoft Teams
  Complete the following procedures to configure the Universal Request integration with Microsoft Teams.

Parent Topic:Configuring ServiceNow for Microsoft Teams and Microsoft 365 integration