Use Microsoft Teams integration for Agent Experience

Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Microsoft Teams.

• Use Notify connector for Microsoft Teams
  Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Notify connector for Microsoft Teams.
• Use Microsoft Teams Meeting Extensions
  Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Microsoft Teams Meeting Extensions.

Parent Topic:Using ServiceNow for Microsoft Teams and Microsoft 365