Configure › ServiceNow for Microsoft Teams and Microsoft 365 › Unified Employee Experience › Employee Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configuring Microsoft Teams integration for Agent Experience

Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Microsoft Teams.

Configure Notify connector for Microsoft Teams
Configure your ServiceNow instance with Notify connector for Microsoft Teams application to enable making calls using Microsoft Teams.